We “Go2vacationrentals.com” understand and respect the right to privacy; therefore it is of prime importance to us to safeguard the privacy of our users i.e. Travellers as well as Home Owners or Property Managers. The following information describes the policy and procedures to safeguard customers’ privacy.
Unless otherwise defined herein, the words and phrases used in this policy have the same meaning as in the Terms and Conditions of Use - available at Terms & Conditions.
Information We Collect
To make a booking we request you to provide your name, address, email address, phone number, fax number, and credit card information. We also make note of your preferences to provide better services and make your vacation memorable.
The above information will be collected, processed, stored and used by us, and shall be passed to and processed by our subsidiaries and/or affiliated companies and other data processors acting under contract with us.
How we Use Your Personal Information
We “Go2vacationrentals.com” are extra cautious to ensure that your information is used only in a way that you have approved. We do not sell trade or share your information to any third parties for direct marketing purpose.
Our primary purpose in collecting your personal data is to provide you with the services you requested and which we believe will optimize your use of our Site. You agree that we may use for personal data for the following purposes:
- To process the transaction/services requested by you.
- To contact you for feedback to improvise and measure our services
- To inform you about promotional offers related to us or our subsidiaries/affiliates
- To prevent activity we identify as potentially illegal
- To verify information for accuracy
In addition to the above uses, your information may also be used for services which will be beneficial to you. Examples of such services are mentioned below:
As a member of our site, you will be entitled to receive one or more newsletter from owners, which is an integral part of services we provide. The intention is to provide enhanced services to users. Newsletter service is optional and user can cancel the subscription at any time
Surveys are an effective mechanism to measure/evaluate the services provided to you by us. Your feedback is valuable to us and helps us in improving the services. From time to time, we request customer’s feedback; the decision to answer the survey is completely yours.
Travellers may send inquiries to members via the listings on our Site. If you choose to send an inquiry through these links, your personal information, including your e-mail address and any other information you supply, will be visible to the member in question so that they might reply directly to you. You are requested not to share sensitive information including, but not limited to, credit card and bank account information. These inquiries are both sent to the individual member you selected and to our system. The resulting inquiry is available for review only by the member to whom they were initially addressed and to our customer service employees, who may be asked by members for their past inquiry information. While the content of these inquiries is not shared with any other party, we may, from time to time, use third party e-mail servers to send and track receipt of the inquiry e-mails, and analyse the pattern of inquiry usage reported by these third party tracking systems.
Travellers will be requested to provide a valid email address or any other personal data while posting a review about properties of our members. Travellers are urged not to put any personal data or information inn any review and users may not put any personal data or information about anyone else in any review or response to a review.
Phishing or False Emails
If you receive any unsolicited email on behalf of us or our members that requests personal information (Credit Card Details, Username and password etc.), or asking you to verify your account by clicking on a link, that email is likely to have been sent by someone trying to illegally obtain your information, often referred to as “Spoofer” or “Phisher”. Do Not share the information or click on the link.
How We May Disclose Your Information To Third Parties
We will disclose personal information when required by law, in response to any demand by law enforcement or other appropriate government authorities, or if the personal information is pertinent in a legal proceeding or court action. The information shared will be disclosed in accordance with applicable laws and regulations.
The information will also be disclosed with other companies or business entities, in the event we are merged with or acquired by such company or business entity.
Protection of Personal Data
We ensure that customer data is not used in any unauthorized manner. To prevent any unauthorized access, your credit card information is sent securely from your browser to our reservations office (using our secure web server and encrypted email). Credit card numbers are used only for payment processing; no credit card information is stored on the web server. We also request that you do not send us any sensitive information via email. Credit card information should only be provided to us via the online reservation form, which encrypts your credit card information to ensure your security. All of our partners are under contract with us and they are obligated to keep your information confidential.
How long will we keep your Personal data?
Refund Policy: Refund Policy